SHIPPING & RETURNS

SHIPPING POLICY

Shipping within the U.S. will be USPS or UPS. Products normally take 3 to 5 business days to process prior to shipping. 

​​RETURN & EXCHANGE POLICY​

If you do experience a change of heart prior to the package shipping out contact us to cancel the order. If the product has shipped and is free of manufacturing defects it can still be returned with a 20% restocking fee and shipping back. 

If the product purchased has a manufacturing defect contact Vertex by phone or email and we will arrange for pickup of the product. After inspection a refund will be issued.